b222 Privacy Policy

1 What Information We Collect

b222 collects information through various methods. The information collected can be broadly divided into two categories:

1.1 Information Provided Directly

Information you provide yourself when you open an account with b222, make a deposit, or contact the support team:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details for identity verification
• bKash, Nagad, Rocket, or Upay mobile banking number, or bank account details (for transaction purposes only)
• Messages and information you provide during live chat or email contact

1.2 Automatically Collected Information

When you use b222's website or app, certain information is recorded automatically:

• IP address and device type
• Browser name and version
• Cookies and session data
• Time of site access, order in which pages were viewed, and time spent
• Gaming activity, betting history, and transaction logs

2 Purpose of Using Information

b222 uses your information on the following lawful bases:

1. Account management: Registration, login verification, password recovery, and ensuring account security.
2. Transaction processing: Completing deposit and withdrawal requests and maintaining transaction history.
3. Identity verification (KYC): Confirming a user's age and identity and complying with anti-money laundering regulations.
4. Customer support: Responding to your questions, complaints, or requests.
5. Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
6. Service improvement: Analysing user experience to improve the site's performance and design.
7. Legal obligations: Complying with applicable laws or directions from regulatory authorities.

b222 does not use your personal information for marketing or sell it to third parties.

3 Information Disclosure and Third Parties

b222 may share your information with third parties in limited circumstances:

3.1 Service Partners

Only necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay, and banking services) and technology service providers. These organisations act on behalf of b222 and may not use the information they receive for their own purposes.

3.2 Legal Requirements

Information may be disclosed to authorities if required by a court order, government directive, or applicable law. In such cases b222 is legally obligated to do so and may not be able to notify the user in advance.

3.3 Analytics and Technology Partners

Analytics tools may be used to monitor site performance. In such cases the information collected is generally in aggregate form and is not personally identifiable.

3.4 Business Transfers

If there is a change in the business ownership of b222, user information may be transferred to the new entity. Users will be notified in a timely manner in such circumstances.

4 Data Security Measures

b222 applies industry-standard technical measures to ensure the security of your personal and financial information:

• SSL encryption: All data transfers between the website and the user are secured through the SSL protocol.
• Encrypted storage: Sensitive information, such as identity documents and payment details, is stored on encrypted servers.
• Access controls: Only authorised staff may access user information, and such access is logged.
• Two-factor verification (OTP): Mobile OTP verification applies during login and transactions.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.

Even so, data transmission over the internet is not entirely risk-free. b222 takes maximum precautions, but users also have a responsibility to keep their passwords confidential and their personal devices secure.

5 Cookies and Tracking Technology

b222's website uses cookies and similar technologies. Cookies are small text files stored in your browser:

5.1 Types of Cookies

• Essential cookies: Required for the site to function properly, such as maintaining login sessions.
• Functional cookies: Remember your preferences, language, and other settings.
• Analytical cookies: Analyse site traffic and usage patterns to help improve the service.

5.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some site features to stop working.

6 Data Retention Period

b222 does not retain your information longer than necessary. The general policy is:

• All account information is retained while the account remains active.
• Even after an account is closed or becomes inactive, certain information may need to be kept for a defined period due to legal obligations.
• Records of financial transactions are generally retained for an extended period as they fall under financial law.
• Information related to legal claims or dispute resolution is kept until the process is complete.

Once the applicable retention period has passed, information is securely deleted or processed so that it is no longer personally identifiable.

7 Your Rights

As a user of b222, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the information stored in your account at any time.

7.2 Right to Correction

If any of your information is incorrect, you have the right to have it corrected. Changes can be made through account settings or via the support team.

7.3 Right to Deletion

You may request that your account be closed. However, certain information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes. In such cases b222 will review your request and, where applicable, stop the relevant processing.

7.5 Complaints

For any privacy-related complaint, please contact b222's support team. Our team provides assistance in both Bengali and English, 24/7.

8 International Data Transfers

b222 may store or process information on servers outside Bangladesh. In such cases it is ensured that the receiving country or organisation has equivalent privacy protection measures in place.

For data transfers, b222 follows applicable international standards and ensures contractual protection arrangements with third parties.

9 Responsible Gaming and Data

b222 uses information about user behaviour to ensure responsible gaming. Our Responsible Gaming page provides detailed guidelines explaining features such as self-exclusion, deposit limits, and breaks.

If a user shows signs of problematic behaviour, b222 may reach out to offer support. Such communication is handled with full confidentiality.

b222 never uses personal information arising from problematic gaming for marketing purposes.

10 Protection of Minors

b222 strictly follows a 21+ age policy. Age is verified at the time of account registration, and no information from anyone under 18 is knowingly collected.

If it becomes known that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using b222, please contact our support team promptly.

11 Policy Changes

b222 may update this privacy policy when needed. If there are any significant changes, you will be notified via your registered email address or through a notice on the site.

Continued use of the site after any changes will be taken to mean that you have accepted the updated policy. It is therefore recommended that you check this page regularly.

For more information about the privacy policy, please visit our FAQ page.

12 Contact Information

If you have any questions or complaints about this privacy policy, please contact b222's privacy team:

• Live Chat: Chat directly from any page on the site, 24/7
• Email: [email protected]

b222's support team is ready to answer your questions in both Bengali and English.